nice work

Terms of Service — Nice Work Reservations

Last updated: 5 September 2026
Operator: Shinsora Pte. Ltd. (UEN 201841129Z), 261 Waterloo Street #03-11, Waterloo Centre, Singapore 180261 ("Nice Work", "we", "us")
Contact: hello@nicework.sg

These terms are in three parts. Part A applies to everyone. Part B applies to diners who book a table through the service. Part C applies to venues that subscribe to the service. By using the service you agree to the parts that apply to you.

Part A — Everyone

A1. The service

Nice Work Reservations is an online reservations system. Venues use it to take and manage bookings. Diners use it to book at those venues, through pages at book.nicework.sg, booking widgets embedded on venue websites, and partner channels such as Reserve with Google.

Nice Work provides the software. Nice Work is not the restaurant. The venue is responsible for the table, the meal, its own policies, and any money it charges you.

A2. Privacy

Our Privacy Policy at reservations.nicework.sg/privacy explains how personal data is handled. It forms part of these terms.

A3. Acceptable use

You must not use the service to make bookings you do not intend to honour, impersonate anyone, scrape or harvest data, interfere with the service or its bot protection, or do anything unlawful. We may block access, cancel bookings or close accounts that breach this section.

A4. Changes to the service and these terms

We may change the service and these terms. Material changes to these terms take effect 14 days after we post them and, for venues, email notice. If you keep using the service after that, you accept the changes.

A5. Governing law

These terms are governed by the laws of Singapore. Disputes go to the courts of Singapore, except that a diner may bring a claim in their home country's courts where local consumer law gives that right.

Part B — Diners

B1. Making a booking

When you submit a booking you make an offer to the venue. The booking is confirmed when you see a confirmation screen or receive a confirmation email. Some venues review requests before confirming, and the confirmation will say so.

You must give accurate contact details and a party size you intend to bring. The venue may cancel a booking made with false details, and may refuse to seat a party larger than booked.

You must be at least 18 to make a booking, or booking on behalf of someone who is.

B2. Changing or cancelling

Use the link in your confirmation email to change or cancel. Each venue sets its own cancellation window, which is shown when you book and in your confirmation. Changes outside the window may not be possible online. Contact the venue directly in that case.

B3. Card holds, deposits and fees

Some venues require a card to secure a booking. When they do, the venue's policy is shown before you confirm and you must tick the box agreeing to it. The policy will say one of the following:

  • Card hold. No money is taken when you book. The venue may charge the stated per-guest fee if you do not turn up, or if you cancel after the stated cut-off.
  • Deposit. The stated amount is charged when you book. It is refunded, or applied to your bill, according to the venue's policy.

Card details are collected by Stripe. Nice Work never sees your full card number. Any charge is made by the venue, through the venue's own Stripe account, and appears on your statement under the venue's name. Disputes about a charge are between you and the venue. Nice Work will help by providing booking records, but cannot refund on the venue's behalf.

B4. Messages

We send booking confirmations, reminders and cancellation notices by email. If the venue offers WhatsApp messaging and you agree, you will receive them there too. Reply STOP to any WhatsApp message to opt out.

Marketing messages from the venue are only sent if you opted in when booking. Every marketing email has a one-click unsubscribe link.

B5. Partner channels

If you book through Reserve with Google or another partner, that partner's terms also apply to the part of the process that happens on the partner's site. Your booking with the venue is still governed by this Part B.

B6. No guarantee of seating

Venues can cancel or move bookings, for example if they close unexpectedly. Where a venue cancels, any deposit is refunded and no fee is charged. Nice Work is not liable for a venue's failure to honour a booking.

B7. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, Nice Work's liability to a diner for anything arising from the service is limited to the amount of any deposit or fee charged through the service for the booking in question.

Part C — Venues

C1. Your account

You must be a business or organisation, and the person opening the account must have authority to bind you. You are responsible for everyone you add to your account, for keeping login credentials secure, and for everything done under your account.

Each venue has one owner. The owner can close the account, delete the venue, and manage staff. Staff accounts belong to the venue, not to the individual.

C2. Fees

Nice Work Reservations is free to use. There is no subscription, no per-booking fee, and no paid tier. Card holds, deposits, WhatsApp messaging, marketing email and partner channels are all included.

Third parties may still charge you for their part: Stripe charges processing fees on card holds and deposits, and Meta charges for WhatsApp Business messaging. Those fees are set by, and paid to, those providers.

If we ever introduce a paid plan or fee for the reservations service, we will give you at least 30 days' email notice, and anything you already use will stay free for you for at least that period.

C3. Your responsibilities to your diners

You are the organisation responsible for your diners' personal data under the PDPA and any other applicable law. You must:

  • Have a lawful basis to collect the data you ask diners for, and only ask for what you need.
  • Publish your own privacy notice, or point diners to ours, and make sure it is accurate for what you do with the data.
  • Set honest, clearly stated card-hold, deposit and cancellation policies, and apply them as stated. Consumer law in your country may limit what you can charge.
  • Only send marketing to diners who opted in, and honour every opt-out immediately.
  • Obtain any cookie consent your law requires if you add a Meta Pixel, Google tag or other tracking to your booking page.
  • Respond to diners' access, correction and deletion requests. We will help you do so.

You indemnify Nice Work against claims that arise from your breach of this section.

C4. How we handle your diners' data

We process diner data only to provide the service to you, as described in the Privacy Policy, and on your instructions given through the product. We keep it separated from other venues' data, encrypt it in transit and at rest, and log sensitive actions. We use the sub-processors listed in the Privacy Policy and will give 14 days' notice before adding one, so you can object.

We will tell you without undue delay if we become aware of a personal data breach affecting your data.

When you delete your venue, your data is held for 30 days, then permanently deleted. You can export your bookings and guest list from the product at any time before that.

C5. Card holds and deposits (Stripe Connect)

To take card holds or deposits you must connect a Stripe account. By doing so you agree to the Stripe Connected Account Agreement, including the Stripe Terms of Service. Charges are made on your Stripe account, in your name. Stripe's processing fees are deducted per transaction. Nice Work does not take a fee on these charges. You are the merchant of record and are responsible for refunds, chargebacks and disputes.

You must only charge diners according to the policy shown to them at booking time.

C6. Integrations you connect

WhatsApp Business, Meta advertising and Reserve with Google each require you to hold the relevant account with Meta or Google and to accept their terms. You are responsible for that account, for any fees the provider charges, and for compliance with the provider's messaging and advertising policies. We may suspend an integration if the provider suspends it or if its use puts the platform at risk.

Data sent to these providers is sent on your behalf and on your instruction.

C7. Your content

You own your venue's name, logo, descriptions, guest data and bookings. You grant us a licence to host, display and process them to provide the service, and to display your venue's name and availability on partner channels you have enabled.

C8. Our software

We own the service and everything in it except your content. You get a non-exclusive, non-transferable right to use it for your venue's reservations while your account is active. You must not copy, resell, reverse-engineer or build a competing product from it.

C9. No warranties, availability and support

The service is provided "as is" and "as available". We make no warranty of any kind, express or implied, including that the service will be uninterrupted, error-free, secure, or fit for your particular purpose. You use it at your own discretion and risk.

We do not guarantee any level of uptime. We will announce planned maintenance in advance where practical. Support is by email at hello@nicework.sg during Singapore business hours, with a target first response of one business day.

We keep backups, but you are responsible for exporting your own copies of anything you cannot afford to lose.

C10. Suspension and termination

You can close your account at any time from inside the product. Where a venue also uses Nice Work POS, you must close the POS first or contact us.

We may suspend or terminate your account if you breach these terms, use the service in a way that harms other venues or the platform, or if a provider we depend on requires it. We will give notice and a chance to fix the problem where the breach is fixable.

On termination the 30-day retention period in C4 applies, after which your data is deleted.

C11. Liability

Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for our own fraud.

Subject to that, Nice Work is not liable for lost profits, lost bookings, lost data you did not export, or indirect or consequential loss. Our total liability to you for all claims in any 12-month period is limited to SGD 50.

We are not liable for the acts or omissions of Stripe, Meta, Google or any other third party, or for a diner's failure to honour a booking.

C12. Confidentiality

Each of us will keep the other's non-public information confidential and use it only for the purposes of these terms. This does not apply to information that is public, already known, or independently developed, or that must be disclosed by law.

C13. General

These terms, the Privacy Policy and any order form are the entire agreement between us. If any part is unenforceable the rest still applies. You may not assign these terms without our consent. We may assign them to a successor of our business. Notices to you go to the owner's email address on the account. Notices to us go to hello@nicework.sg.